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OpNova
Agentic AI automation for IT, security, and compliance operations
Partner Solution - Eliminates "rework" (repetitive, mundane, error-prone tasks)
1 Current Operations Pain Points
- What repetitive, manual tasks are consuming the most staff time?
- How much time do employees spend on routine requests and approvals?
- What is the error rate in manual processes?
- Have you quantified the cost of rework in your organization?
2 IT Operations (ITSM)
- What is your current ITSM platform? (ServiceNow, Jira, etc.)
- How many IT service requests do you process monthly?
- What percentage are routine requests? (password resets, access requests, account recovery)
- What is the average resolution time for common requests?
- How many FTEs handle IT service requests?
Access Management
- How do you handle employee access requests today?
- What is the volume of access/account recovery requests?
- What is the approval workflow for access requests?
- How long does it take to provision new employee access?
3 Security Operations
- What security tools and platforms do you use?
- How do you handle security alert triage today?
- What is the volume of security alerts requiring review?
- How many security analysts do you have?
- What is the alert-to-resolution time for common security events?
4 Compliance Operations
- What compliance frameworks apply? (SOC 2, HIPAA, PCI, etc.)
- How do you monitor for compliance drift?
- How are compliance violations detected and remediated?
- What is the audit preparation effort?
- Have you had compliance findings that automation could prevent?
5 Current Automation State
- What automation tools do you use today? (RPA, workflow tools, scripts)
- What processes have you automated successfully?
- What processes have you tried to automate but couldn't?
- Why did previous automation efforts fail or stall?
6 Integration Requirements
- What systems would need to integrate with an automation solution?
- Do these systems have APIs available?
- What authentication/authorization requirements exist?
- Are there change management constraints for new integrations?
7 Deployment Architecture & Security
Architecture: OpNova uses a cloud-based controller with an on-premises agent that accesses systems like a human worker.
- Are you comfortable with a cloud-based controller managing the automation?
- Can you provision a VM or machine on-premises for the automation agent?
- Would the agent need its own service account / login credentials for target systems?
- Does the agent need to run on your internal network, or can it be a cloud VM?
- Are there concerns about data leaving your environment to the cloud controller?
- What security policies govern what can access your systems?
- Are there data residency or sovereignty requirements?
- Would security or IT leadership need to approve this architecture?
- Have you had issues approving cloud-connected solutions in the past?
8 Business Impact
- How many employees does your organization have?
- What would you estimate the cost of rework to be?
- What productivity gains would justify this investment?
- Are there specific metrics you need to improve? (resolution time, error rate, etc.)
9 Decision Criteria
- What is most important in selecting an automation solution?
- Who are the stakeholders for this decision? (IT, Security, Operations, Finance)
- What is the timeline for implementing automation improvements?
- Has budget been allocated for automation initiatives?