Initial Customer Qualification

First-contact qualification questions for new opportunities

1 Company Profile

  • What is your company name and industry?
  • How many employees does your organization have?
  • What regions/countries do you operate in?
  • Who are the key stakeholders involved in this evaluation?

2 Current State

  • What data integration or file transfer solutions are you currently using?
  • How are you handling data movement between systems today?
  • What are the main pain points with your current approach?
  • How many integrations/data flows do you manage currently?

3 Business Drivers

  • What is driving this initiative? (e.g., digital transformation, compliance, cost reduction, scalability)
  • What business problems are you trying to solve?
  • Are there specific compliance or regulatory requirements? (e.g., HIPAA, PCI-DSS, GDPR)
  • What would success look like for this project?

4 Technical Environment

  • What are your primary source and target systems?
    • • ERP systems (SAP, Oracle, etc.)
    • • Databases (Oracle, SQL Server, PostgreSQL, etc.)
    • • Cloud platforms (AWS, Azure, GCP)
    • • SaaS applications
    • • Mainframe/legacy systems
  • What data formats do you need to support? (CSV, XML, JSON, EDI, fixed-width, etc.)
  • What is the typical volume of data transferred? (files per day, GB/TB)
  • Do you have real-time or batch processing requirements?
  • What security requirements do you have for data in transit and at rest?

5 Integration Requirements

  • Do you need on-premises, cloud, or hybrid deployment?
  • Are you looking for managed file transfer (MFT) capabilities?
  • Do you need B2B/partner integration capabilities?
  • What level of automation and scheduling do you require?
  • Do you need data transformation or just movement?

6 Timeline & Budget

  • What is your target timeline for implementation?
  • Is there a specific event or deadline driving the timeline?
  • Has budget been allocated for this initiative?
  • What is your expected investment range?

7 Decision Process

  • What is your evaluation process and timeline?
  • Who are the decision-makers and influencers?
  • Are you evaluating other solutions? If so, which ones?
  • What criteria are most important in your decision? (cost, features, support, ease of use)

8 Next Steps

  • Would you like a technical demo tailored to your use cases?
  • Do you have a proof-of-concept scenario you'd like to test?
  • Who else should be involved in the next conversation?