Initial Customer Qualification
First-contact qualification questions for new opportunities
1 Company Profile
- What is your company name and industry?
- How many employees does your organization have?
- What regions/countries do you operate in?
- Who are the key stakeholders involved in this evaluation?
2 Current State
- What data integration or file transfer solutions are you currently using?
- How are you handling data movement between systems today?
- What are the main pain points with your current approach?
- How many integrations/data flows do you manage currently?
3 Business Drivers
- What is driving this initiative? (e.g., digital transformation, compliance, cost reduction, scalability)
- What business problems are you trying to solve?
- Are there specific compliance or regulatory requirements? (e.g., HIPAA, PCI-DSS, GDPR)
- What would success look like for this project?
4 Technical Environment
- What are your primary source and target systems?
- • ERP systems (SAP, Oracle, etc.)
- • Databases (Oracle, SQL Server, PostgreSQL, etc.)
- • Cloud platforms (AWS, Azure, GCP)
- • SaaS applications
- • Mainframe/legacy systems
- What data formats do you need to support? (CSV, XML, JSON, EDI, fixed-width, etc.)
- What is the typical volume of data transferred? (files per day, GB/TB)
- Do you have real-time or batch processing requirements?
- What security requirements do you have for data in transit and at rest?
5 Integration Requirements
- Do you need on-premises, cloud, or hybrid deployment?
- Are you looking for managed file transfer (MFT) capabilities?
- Do you need B2B/partner integration capabilities?
- What level of automation and scheduling do you require?
- Do you need data transformation or just movement?
6 Timeline & Budget
- What is your target timeline for implementation?
- Is there a specific event or deadline driving the timeline?
- Has budget been allocated for this initiative?
- What is your expected investment range?
7 Decision Process
- What is your evaluation process and timeline?
- Who are the decision-makers and influencers?
- Are you evaluating other solutions? If so, which ones?
- What criteria are most important in your decision? (cost, features, support, ease of use)
8 Next Steps
- Would you like a technical demo tailored to your use cases?
- Do you have a proof-of-concept scenario you'd like to test?
- Who else should be involved in the next conversation?